At Flowhost Care LLC, we pride ourselves on fast, high-quality technical work. Because we sell digital services and manual labor (such as malware removal, code optimization, and migrations), our refund policy is designed to be fair to both our clients and our engineering team.
If you purchase a service package (such as our $9 Maintenance plan, $27 Virus Removal, $42 Speed Optimization, or $62 Migration) and change your mind before we log into your website or begin the work, you are eligible for a full 100% refund. Just email us right away.
Because our services involve direct, hands-on labor by professional engineers who dedicate time and resources to clean code, run scans, or execute server migrations, all sales are final once the work has been completed and delivered.
Once we deliver the completed optimization, clean your site of malware, or finish your migration, refunds will no longer be issued.
We stand by our work. If we accept your project and find that we cannot complete the requested service due to technical limitations on our end, you will receive a full, prompt refund.
If you experience an issue with a completed service, reach out to our support team within 7 days. We will review the situation and perform any necessary adjustments to make sure the job is done right.
To request a refund before work has started, email us at contact@flowhostcare.com with your order number and transaction details. Approved refunds are processed back to your original payment method within 5 to 7 business days.
Bottom line: If we haven't touched your site yet, you can get your money back instantly. Once our engineers fix your site, the sale is final.
